The Tour Guy Cancellation Policy

For small group and semi-private tours (except those entering the Colosseum), you can amend or cancel your booking up to 24 hours before the tour's local start time for a full refund.

For tours that enter the Colosseum, including Rome in a Day, you can amend or cancel your booking up to 72 hours before the tour's local start time for a full refund. For Underground Colosseum Tours, cancellations are available up to 35 days in advance for a full refund.

For private tours (except those entering the Vatican), you can cancel up to 7 days before the tour's start for a full refund. For Private Vatican Tours, a €38 per person fee applies for cancellations made more than 7 days in advance to cover our costs for securing exclusive access. No refunds are available for any private tours canceled within 7 days of the start.

Bookings that include only unguided entry tickets—including Vatican Museums & Sistine Chapel Tickets, Skip the Line Paris Catacombs Tickets, and Colosseum, Forum, and Palatine Hill Access Plus Audio Guide — are nonrefundable from the time of purchase.

If you book using our Reserve Now, Pay Later feature, the standard cancellation timelines listed above still apply to your reservation based on the tour type (e.g., 24 hours for small group tours, 72 hours for Colosseum tours, 7 days for private tours).
If you cancel your reservation before your scheduled auto-charge date, no funds will be captured and no cancellation fee applies.
If you wish to cancel after your card has been automatically charged, your eligibility for a refund is governed strictly by the standard cancellation timelines outlined above.
Cancellation for Non-Payment: If your scheduled automatic payment declines, we will hold your reservation for 48 hours to allow you to update your payment method. If payment is not successfully processed within this 48-hour grace period, your booking will be automatically canceled. TTG cannot guarantee the original price or availability if you attempt to rebook after a non-payment cancellation.

No, refunds or credits are only available within the specific cancellation timeframes mentioned above.

The Tour Guy’s cancellation policy applies to all cancellations, including those caused by individual or mass-scale travel delays, personal emergencies, and unforeseen circumstances. This includes situations where you are unable to reach your destination due to widespread travel disruptions, commercial flight groundings, or border closures — provided your scheduled tour remains operational (as defined in Section 7.1 of our Terms & Conditions). Because we cannot offer cash refunds for operational tours outside of the specific cancellation timeframes above, we strongly recommend purchasing comprehensive ‘Cancel For Any Reason’ (CFAR) travel insurance to protect against such situations. Please note that we are not responsible if your chosen travel insurance provider does not cover losses from delays, cancellations, flight groundings, illness, or medical expenses.