The Tour Guy Cancellation Policy

We understand plans can change, but we'd hate for you to miss out! If you must cancel, we've made it simple. Review the details below and cancel through your My Orders account or by submitting your request through our Help Center.

Small Group & Semi-Private Tours

For small group and semi-private tours (except those entering the Colosseum), you can amend or cancel your booking up to 24 hours before the tour's local start time for a full refund.

Colosseum Tours

For tours that enter the Colosseum, including Rome in a Day, you can amend or cancel your booking up to 72 hours before the tour's local start time for a full refund. For Underground Colosseum Tours, cancellations are available up to 35 days in advance for a full refund.

Private Tours

For private tours (except those entering the Vatican), you can cancel up to 7 days before the tour's start for a full refund. For Private Vatican Tours, a €38 per person fee applies for cancellations made more than 7 days in advance to cover our costs for securing exclusive access. No refunds are available for any private tours canceled within 7 days of the start.

Entry Tickets Reservations

Bookings that include only unguided entry tickets—including Vatican Museums & Sistine Chapel Tickets, Skip the Line Paris Catacombs Tickets, and Colosseum, Forum, and Palatine Hill Access Plus Audio Guide — are nonrefundable from the time of purchase.

Is any refund or credit possible outside of the timelines stated above?

No, refunds or credits are only available within the specific cancellation timeframes mentioned above.

What if it’s not my fault that I had to cancel?

The Tour Guy’s cancellation policy also applies to cancellations due to travel delays or unforeseen circumstances. We recommend purchasing travel insurance to protect against such situations. Please note that we are not responsible if your chosen travel insurance does not cover losses from delays, cancellations, illness, or medical expenses.

What happens if The Tour Guy cancels my booking?

While rare, tours may be subject to unexpected changes. If The Tour Guy needs to modify or cancel your booking due to ordinary circumstances, we will make every effort to offer an alternative tour that meets your expectations. If no suitable alternative is available, or if you choose to decline the option, we will provide a full cash refund, provided we are notified within the timeframes outlined above.

However, if The Tour Guy must cancel your booking due to major events—such as a pandemic, war, or acts of God—we will issue a credit voucher equal to your purchase price. This credit voucher will be valid for three years and can be used toward any future booking.