The Tour Guy’s Cancellation Policy
Group Tours – The Tour Guy offers a full refund on cancellations made more than 24 hours prior to your tour taking place with the exception of Trip Planning (article 9) and Private Tours (article 6 & 6.1). Cancellations made within 23 hours and 59 minutes of your tour taking place will not be refunded. The cost we ask varies per tour, but in general we only charge you for any additional costs that we incur such as tickets. We have no intention of profiting from disruptions to your vacation and will work with providers and suppliers to get this cost reduced to a minimum.
Private Tours – The Tour Guy offers a full refund on cancellations made more than 7 days prior to your tour taking place with the exception of Trip Planning (article 9 of terms & conditions). Cancellations made within 7 days of your tour taking place cannot be refunded but we will do our best to accommodate you on another tour or date, pending availability. We will do our best to re-schedule you on another tour, but reserve the right to charge up to 60% of the original cost. Once again this is subject to availability. The cost we ask varies per tour, but in general we only charge you for any additional costs that we incur such as tickets. We have no intention of profiting from disruptions to your vacation and will work with providers and suppliers to get this cost reduced to a minimum.
Due to extremely strict time slots for entry into attractions, we recommend you to show up 15 minutes before the scheduled meeting time on your voucher. Our groups depart exactly at the scheduled tour start time. If you show up late or cannot find the meeting point, for any reason, you will not be granted a refund. For most tours, it is not logistically possible to join the group after it has started. We encourage anyone who is late to contact us as soon as possible so we can do everything we can to help you arrive in time.
It is highly recommended that you carry a mobile device with you to the meeting point. Please provide us with the phone number and email address of that device upon booking. If you are late or lost, we will do our best to contact you. If we successfully contact you and you still cannot get to the meeting point in time to enter with our group, you will not be granted a refund.
Cancellation Due To Planes, Trains Or Automobile
As stated above, we do not refund clients who do not show up on time for tours. This includes, but is not limited to, tardiness due to flight or train cancellations, delays or issues caused by traffic or congestion. In general, we do not refund any group tour cancelling within 24 hours of the tour start time, or private tour cancelling within 7 days of tour start time.
To protect you from this portion of our cancelation policy, we recommend the purchase of travel insurance. We recommend a particular policy, but you are welcome to shop around. Be sure to ask a representative if the insurance policy covers losses due to delays and cancellations. We also recommend getting that in writing. The Tour Guy does not take responsibility if a policy, even the one we recommend, does not cover any losses due to delays. Each traveler should be diligent when selecting a policy to ensure it covers trip disruptions.
In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do for you.
As mentioned above, for small group tours, we will do our best to re-schedule you on another tour for as much as 40% of the original cost, but once again this is subject to availability. For private tours, customers will be asked to pay up to 60% of the original tour cost.