Last updated: March 26th, 2020
We apologize in advance for delays in refunds and cancellations. Our team is working around the globe and around the clock to process this unprecedented amount of refunds. If you have not received a refund, but have received a confirmation for your cancellation there is no need to call. Your refund is in a queue and will be processed within 90 days.
If you have not received an email confirming your cancellation then please email us so we can get that to you. Thank you!
Stay Informed, Healthy & Optimistic
In the past few weeks, the Coronavirus has presented an unprecedented global challenge that has significantly impacted all aspects of our daily lives, businesses and communities. There is a lot of uncertainty and misinformation being circulated about the virus. We hope to help you stay informed with the most accurate information on the travel restrictions issued by European & U.S. governments. We recommend staying informed with these trusted sources:
- World Health Organization: WHO on COVID-19: COVID-19 Updates from WHO & Advice & Guidance
- Centers for Disease Control & Prevention
- Travel Information and Restrictions: U.S. State Department
The World Health Organization reminds us, “Most people will recover! People with mild illness recover in about two weeks, while those with more severe illness may take three to six weeks to recover.”
Rescheduling Your Tour
20% Rebooking Bonus: We know how disappointing it is to have to postpone your travel plans. As a token of our gratitude for your loyalty, when opting to rebook a tour, you will receive a credit of 20% of your original booking cost. This credit will not expire and can be used towards any additional tour booking.
Kindly contact us via email or telephone to reschedule your booking.
Refund Status – Due to the extenuating circumstances surrounding COVID-19, our current processing time for refunds is currently up to 90 days. We appreciate your continued patience, as we are working as quickly as possible to process an unusually large volume of requests.
Restrictions on Air Travel to the US from Europe – (Effective for 30 days starting 11:59pm on 3/13/2020)
***These restrictions do NOT APPLY to Citizens of the U.S. However, returning American citizens should be prepared to be tested for COVID-19 and potentially quarantined, if positive.
Foreign citizens who have traveled to these nations will be denied entry to the U.S.: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland, UK.)
Airline Refunds: Many airlines are being generous in refunding the prepayments on flights that travelers decide not to take. Some airlines will levy a cost for such cancellations.
Check directly with your airline to see their policies – which may change daily as the situation evolves. Below are the Coronavirus information pages for several major airlines:
Italy – All Tours Suspended until 4/3/2020
Under official orders, all tours in Rome will be postponed until April 3rd, including:
- Vatican
- Colosseum
- Catacombs
- Roman Forum
- Borghese Gallery
- Rome Walking and Food Tours
Under official orders, all tours in Vatican will be postponed until April 3rd, including:
- Vatican museums
- Vatican Highlight
- Sistine Chapel
- St. Peter’s Basilica
Under official orders, all tours in Florence will be postponed until April 3rd, including:
- Statue of David
- Dome Climb
- Uffizi Gallery
- Local Wine and Food Tours
Under official orders, all tours in Venice will be postponed until April 3rd, including:
- Doge’s Palace
- St. Mark’s Basilica
- Secret Gardens and Grand Canal Boat Cruise
- Gondola Ride
- Local Food Tour
Under official orders, all tours in Pompeii will be postponed until April 3rd, including:
- Amalfi Coast
- Mt. Vesuvius Day Trip
- Sorrento Day Trip
- Capri Day Trip
- Tuscan Wine Day
Under official orders, all tourist attractions in Paris will remain closed until further notice, including:
- Louvre
- Eiffel Tower
- Palace of Versailles and Gardens
- Paris Catacombs
- Paris Food Tour
Under official orders, all tourist attractions in Barcelona will remain closed until further notice, including:
- Sagrada Familia Basilica
- Casa Batllo
- Casa Mila
- Park Guell
- Barcelona Food Tour
Under official orders, all tourist attractions and public services in London are suspended until further notice, including:
- Westminster Abbey
- Tower of London
- Tower Bridge
- Thames River Cruise
- Bloody Tower
- Buckingham Palace
- Statue of Liberty: under official orders, Statue of Liberty is closed until further notice
- Metropolitan Museum of Art: under official orders, MET is closed until further notice
Please contact us for more information and the updates on our upcoming tours.
